Throughout our years of installing, maintaining and servicing all sorts of appliances in all sorts of places, we have answered many questions, many times! The most frequently asked questions are as follows but feel free to contact us if your query is not covered below

I don’t have a chimney or a fireplace. Can I still have a stove fitted?

Yes of course! A stove can be fitted anywhere, in practically any environment subject to being practicable and subject to minim distance to flammable substances such as plasterboard, timber carpets etc. single skin flue pipe/stove should be a minimum of 30cm away, insulated twin wall chimneys (often used internally where no chimney breast exists) can be as close as 5cm. However, each case is different and manufacturers recommendations must be followed, and we welcome your call for more advice

What’s the best thing to use to clean the glass on my stove doors?

Screw up a piece of dry newspaper, dab it in the cold ash from the stove and use this as an abrasive to firmly, but carefully scrub the glass. Always make sure that there are no lumps in the ash before using. Stubborn stains can be cleaned with the aid of cheap, white vinegar. NEVER attempt to clean hot glass. DO NOT use expensive stove glass cleaners as most of these are just overpriced oven cleaner. If you have stains that cannot be removed by either of these methods, then please give us a call as this may be an indication that there may be something wrong with either your stove or the fuel you are using

Which burns hotter and more efficiently, wood or coal?

Good quality smokeless coal burns hotter and longer than any wood, but obviously costs more money. A mixture of well seasoned wood types with a small amount of smokeless coal at night should lead to happy 24/7 burning. Remember, burning wet wood i.e. wood that has been out in the rain produces much less heat because it takes most of the energy in the fire to dry the wood out. Burning unseasoned wood i.e. freshly cut wood leads to creosoting, tarring and damaging chimneys. Try to leave your wood for at least 2 years after chopping before burning and store it with a plentiful supply of fresh air around the edges. You only need to keep rain off the top and ground water off the bottom. Do not keep wood in airtight garages or enclosed sheds – it leads to sweating, mould, fungus and rot.

How often should I have my chimney swept?

A minimum of once a year. If your stove is in constant 24 hour use, it should be swept very 3 months according to the Association of Professional Independent Chimney Sweeps.

How do I know if my chimney has been swept properly?

Only use a qualified, trained chimney sweep – a set of rods and a set of overalls does not equal competence. Look for professional accreditation, word of mouth referrals and insurance

My fire keeps going out over night. What can I do to keep it alight?

Your fire should go out overnight if you are only burning wood. People in France often try to keep their fire in over night with wood which leads to the wood burning at a lesser heat creating creosote and tarring, damaging the chimney and creating deposits. Wood burning too cold is potentially dangerous. Try a small amount of smokeless coal on burning wood at night before shutting down. If this does not work, try using some of the new sustainable wood pulp blocks or similar biomass products

My friend, a local farmer, has fitted loads of stoves. Surely this will be ok?

Is your friend a trained chimney engineer? If not……ask yourself, would you let him fix your oil fired cooker? Remember, this is a open, live fire in your house – always use trained, professional installers to fit and service your appliances